If you have an issue or a question, drop us a line at Support@sureyeotics.com.
OUR LIMITED LIFETIME WARRANTY
All our products come with a Limited Five Year Warranty for the original purchaser for
products bought directly from Sureye Optic or an Authorized Dealer. This limited
warranty covers the metal housing, the objective lens and electronics are covered by a 5-
year warranty against any failures arising from manufacturer defects or
workmanship. This warranty does not cover product loss, theft, deliberate damage, abuse,
misapplication, modification, electronic components, batteries, or consequential nominal,
liquidated, punitive, or any other types of contractual damages.
- To complete your return or get warranty support, we require a receipt or proof of
purchase. - The warranty replacement is warranted against defects or failures under the original
warranty for the period of the original warranty if any time remains. - Any and all replacements are warrantied from the original date of purchase on the receipt
- We may voluntarily replace items broken via physical damage, drops, accidents, acts
of god, or for any reason not due to a manufacturing defect, but they are not expressly
covered. Whether broken items are caused due to manufacturing defects is determined by
Sureye Optics at our sole discretion. We reserve the right to deny replacements due
to physical damage, drops, accidents, acts of god, or for any reason not due to
manufacturing defects including normal wear and tear. - If we determine abuse of our warranty or services at our sole discretion, intentional,
negligent, or otherwise, we may issue you a notice of termination of eligibility of
warranty or support services. - Discontinued items when replaced with the same model may not be new, but may be
items we deem in “good working” condition at our sole discretion.
Shipping - We promise to pay for the costs of warranty shipping(within USA) to you, only for
defects. Customers are responsible for shipping all items to us. - You are responsible for the cost of shipping non-warranty, such as for refund, returns,
damage, both ways, including any original shipping costs, this will be deducted from
any refunds.
Upgrades
- If your item is discontinued or otherwise unable to be replaced we will replace it at our
discretion with what we deem is an appropriate replacement. - Any exchange for any reason that changes the model (including dot color) regardless of
any price difference, or whether the optic was sent in for a warranty replacement is
considered an upgrade and subject to the same terms. - The upgrade/exchange replacement item may be a tested unit in open-box condition
without defects, as well as all future replacements or warranty replacements
Author Name
- It is your responsibility to keep any and all documentation of model change of item we instruct -in order to receive future warranty care
THIS WARRANTY IS THE EXCLUSIVE WARRANTY FOR CYELEE PRODUCTS. WE DISCLAIM ANY AND ALL OTHER WARRANTIES OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. WE SHALL NOT BE LIABLE IN TORT,
INCLUDING NEGLIGENCE OR STRICT LIABILITY, AND SHALL HAVE NO LIABILITY AT ALL FOR INJURY TO PERSONS OR PROPERTY. OUR LIABILITY FOR FAILURE TO FULFILL ANY OBLIGATION UNDER THIS LIMITED WARRANTY OR ANY OTHER LIABILITY IN CONNECTION WITH THIS PRODUCT SHALL BE LIMITED TO THE AMOUNT OF THE PURCHASE PRICE RECEIVED BY US FOR THE PRODUCT. THE REMEDIES STATED IN THIS LIMITED WARRANTY ARE THE PURCHASER’S EXCLUSIVE REMEDIES AGAINST US REGARDING THIS PRODUCT. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS AND REVENUES, INCONVENIENCE OR INTERRUPTIONS IN OPERATIONS, OR ANY OTHER COMMERCIAL OR ECONOMIC LOSSES OF ANY KIND. THESE LIMITATIONS AND DISCLAIMERS ARE NOT MADE BY US WHERE PROHIBITED BY LAW. SOME STATES OR JURISDICTIONS PROHIBIT LIMITATIONS OF WARRANTIES AND THE
PURCHASER MAY HAVE ADDITIONAL RIGHTS IN THOSE STATES OR JURISDICTIONS.